I bought an Eastman archtop from Foulds last week as my local stockist in London didn't have what I wanted in stock. I emailed Foulds and got a response back really quickly from Dan with really helpful advice on upgrading the stock pick ups and reassurance about buying a guitar unseen. I was kept up to date with what was happening after I ordered and the guitar arrived when they said it would, really well packed and perfectly set up with new pick ups fitted and strung with strings of my choice. I'd highly recommend shopping here as they really know their stuff and are more than happy to help.
Fantastic store. Good staff. Very open, and very open to letting customers try out anything they want to. I've been in before solely to play on their many wonderful pianos.
I wanted to email to let you know what excellent service I received when I visited your shop last Saturday (30th November).I came specifically to Derby to your shop as my family always used Foulds during my school instrument learning days and knew I would find what I was looking for - what I actually got was much more.I wanted to buy a Ukulele for my husband for Christmas and needed some advice. I found your staff - particularly Dan who severed me- to be a fountain of knowledge and so helpful. I know people are very quick to write bad reviews and notify of bad service and it doesn't often happen when a compliment is needed, well here it is!
I was also keen to buy from a company and not over the internet, I am so glad I did. I came away from Foulds - with a Ukulele under my arm feeling totally confident in my purchase, my husband will love it I am sure.
Thank you and congratulations on your excellent service.
Just a note to say how delighted I was with the service I received yesterday. Very helpful, knowledgeable and not at all pushy. I bought two guitars as a result! Delighted, highly recommended and will definitely return soon.
Thanks for your patience in answering all my queries and for the quality of service I received. Your knowledge and range of jazz guitars makes Foulds stand out as an obvious choice to purchase this sort of instrument and I would have no hesitation in recommending anyone to buy from you or indeed to return to you myself in the future.
Andy B, Devon. UK